Up to this point, I’ve had trouble understanding why managers get upset/mad/angry when something doesn’t work out.  Personally, I’ve always kept a level head in most situations making it difficult to relate to an angry outburst or disappointed tone.

I get it now.  It’s about ownership. As a leader and owner of results, you feel personally responsible when an employee is lazy and overlooks an important item. This shows a leader that this particular person does not feel ownership of their job.  The leader needs to figure out how to help the employee feel ownership.  Maybe it’s empowerment, maybe it’s improved instruction, maybe its a kick in the tail.  Whatever it is, it’s the leaders job to fix. They own it.

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